Pava Logo

Frequently Asked Questions

Why do you need my BVN?

+
We ask you to confirm your BVN so we can be sure no one is pretending to be you.

When you confirm your BVN, we match your details with the information on the national BVN database owned by the Central Bank.

+
We won’t use your BVN to access your other bank account(s).

Is Pava safe and secure to use?

+
Yes, your money is safe with us. We secure all accounts with the same high-security encryption used by regular banks.

Is there a minimum balance?

+
No, we don’t have a minimum account balance.

What should I do if I need help?

+
The easiest way to reach us is to contact our support team on the Pava app then tap Chat With Us. You can also send an email to support@joinpava.com or chat us up via any of our social media platform (IG, FB & TW)

I was debited for a failed transaction

+
In the case of being debited for a failed transaction, please it is important for you to note that the system automatically processes all failed transactions and automatically reverses your fund back into your pava wallet in less than 24hrs. In cases where it prolongs than expected, please kindly contact the support team.

Why Should I Use Pava?

+
Pava gives you the ability to carry out transactional activities in the blink of an eye. As a Pava user, you get access to quick and functional customer service support and also be a partaker of our special reward plans from time to time.